I’m glad you’re visiting my website and taking an interest in my work. Below you’ll find the terms and conditions for using this Site and for booking services provided via Tuuli Coaching OÜ.
I, Tuuli Vahtra, provide services via Tuuli Coaching OÜ (registry code: 14887811) (“Service Provider”). These Terms apply to your use of this website (the “Site”) and to the booking and purchase of my services and offerings.
1. Services and eligibility
I offer:
- 1:1 counselling and coaching,
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in-depth 1:1 sessions focused on inner work (including Completion Process, Parts Work, guided meditation, and other supportive, trauma-informed methods, as appropriate),
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and, from time to time, online/live courses and events.
Age requirement: 1:1 sessions are offered to adults. Attendance by minors at live events may be possible together with a parent/guardian and by prior agreement, where appropriate.
2. Booking, session format, and your responsibilities
Sessions are usually booked by email or by agreement at the end of a session.
Session lengths and formats vary depending on the service. The current overview is available on the Services page on this Site.
For online sessions, you are responsible for having:
- a stable internet connection,
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a private and uninterrupted space,
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technical readiness and timely attendance.
3. Fees and payment
Fees are displayed on the Pricing page on this Site and/or agreed with you directly in writing.
Payment terms are agreed with each client. In general, online sessions are paid in advance, and in-person sessions are paid either in advance or on the day of the session.
An invoice can be sent via email upon request.
4. Cancellation, rescheduling, and lateness
Please give at least 24 hours’ notice to cancel or reschedule.
Late cancellations and no-shows may be charged at the full session fee. Exceptions may be considered at my discretion in case of unforeseen circumstances.
If you arrive late, the session may be shortened to respect the next booking, and the fee remains the same. In some cases, we may agree to start later and keep the full length – depending on availability that day.
5. Packages
If you purchase a package, the sessions included can be used within 6 months from the purchase date, unless agreed otherwise. Packages are intended for one client and are not transferable unless I explicitly agree.
Packages are paid in full in advance, unless agreed otherwise in writing.
6. Digital products, online/live courses and events
From time to time, I may offer online/live courses and events.
Each course or event may have specific terms (access period, materials, recording availability, rescheduling, refunds). Those details will be provided on the relevant sales page and/or at checkout and will form part of the agreement.
Once access to digital content has been provided, digital content is generally non-refundable, unless stated otherwise for a specific course or event.
For live events scheduled for a specific date or period, different cancellation/refund rules may apply compared to standard online purchases.
7. Important disclaimer (not medical care)
The Site content and my services are for informational and personal development purposes and do not constitute medical or psychiatric diagnosis, treatment, or emergency care.
My services are not a substitute for medical, psychiatric, or emergency support. If you have urgent symptoms, are in crisis, or feel at risk of harm, contact your local emergency number or a licensed healthcare professional.
8. Results may vary
Each session, course, or event is an individual experience. Outcomes may vary depending on personal background, needs, participation, and many other factors. No specific results are guaranteed.
9. Confidentiality and privacy
I respect confidentiality in 1–1 work. Details about personal data processing are provided in the Privacy Notice on the Site.
Confidentiality may be limited where disclosure is required by law or necessary to address serious safety concerns.
10. Intellectual property
Unless stated otherwise, the content on this Site is owned by Tuuli Coaching OÜ / Tuuli Vahtra and is protected by intellectual property laws. You may view, download, or print individual pages for personal, non-commercial use. Republishing or distributing Site content requires prior written permission.
11. Website information and third-party links
I aim to keep the information on this Site accurate and up to date, but the Site may occasionally contain errors, omissions, or outdated information. I do not guarantee that all content is complete, accurate, or current. If you notice something that seems incorrect or outdated, you are welcome to let me know.
The Site may include links to third-party websites. I do not control those sites and am not responsible for their content, policies, or services.
12. Limitation of liability
To the extent permitted by law, I am not liable for indirect or consequential loss arising from the use of the Site or services. Nothing in these Terms limits liability where such limitation is not permitted by applicable law.
13. Governing law and disputes
These Terms are governed by the laws of Estonia. If you are a consumer and mandatory consumer protection rules apply in your country of habitual residence, those mandatory rules remain unaffected.
If you have any concerns, please get in touch first (see Contact below) so we can try to resolve the matter amicably. If needed, disputes may be resolved in the courts of Estonia, subject to mandatory consumer rights and jurisdiction rules.
14. Contact
For questions about these Terms or the Site, please contact: tuuli@tuulivahtra.com
15. Changes to these Terms
I may update these Terms from time to time by posting a new version on the Site. The “Last updated” date indicates the latest revision.
Last updated: 10.01.2026.